1. How to install Vocaltone Telephone Adapter

2. How Vocaltone Works

Vocaltone voice adapter sends conversation as voice packets over the internet and at the receiving end they are reassembled. The packets may follow various paths over the internet up to the intended location. Personal and account information will never be transmitted with these packets.

3. What are required for Vocaltone ?

• Vocaltone Voice Adapter – Will be sent to you as part of our package
• A Broadband internet connection – Cable or DSL
• Any corded or cordless touch-tone telephone handset
• Canadian Billing and Shipping address.

4. Does Vocaltone provide Broadband internet services?

Vocaltone does not provide internet services.

5. Can I receive calls even if I move?

If you are moving and want to keep your phone number, simply take your Vocaltone voice adapter with you. All what you need is Broadband internet connection for Vocaltone to work.  Remember to read our 911 policy and act accordingly prior to moving your Vocaltone voice adapter.

6. Will I lose my inbound voicemails if my internet connection is dropped?.

No. Your voicemail is not in your phone adapter. Your voicemails are saved in our network and you can access it once the internet connection is restored. Following are our default features

• Your voicemail is e-mailed to you right after the voicemail.
• Our network will SMS you a notification of voicemail.
• For many other features see our feature section.

7. How to make free calls from anywhere to anywhere?

Send a second phone to you love ones and make untime unlimited calls? Your love ones can call you too without spending any additional money.

8. Do I have to pay monthly charge for the second phone?

No.

9. My computer loses internet connection all the time. Will it affect?

Absolutely not. Most of the times, your internet connection is lost to your computer due to software issues in your computer, website you surf having difficulties or internal network issues at your home. Internet is mostly available up to your cable provider’s router. Our phone is directly connected to you router/modem and it does not download web contents. Therefore nowadays with 99.999% internet services are available to your router. Hence the phone service is available to you.